"Today, Citibank called to explain their version, but BI also asked for an explanation in writing," said Head of Public Relations Bureau BI Difi A Djohansyah to VIVAnews in Jakarta, Friday, April 1, 2011.
According Difi, Citibank will be responsible for the incident. The reason the bank is recruiting a third party for collectors or debt collectors. BI also requested that Citibank is open to the public. "Citibank had to explain to the BI, officials and the public," he said.
BI does allow banks to use third service for billing credit. It was stated in Circular Letter About BI No.11/10/DADP Organization Card Payment Instrument. In page 38 mentioned that card issuers use the services of other parties in collecting credit card transactions can be done if, first, if the quality of credit card receivables have been included as doubtful or loss.
Second, the other party billing done in a way that does not violate the law. Thirdly, the cooperation agreement between the Issuer and other parties to do the billing credit card transaction must contain clauses concerning responsibility Publisher against all legal consequences arising from cooperation with other parties.
According Difi who should be responsible is the management of the bank, because he who commissioned the debt collectors. In a fit and proper test, the leadership must understand the rules issued by the BI."In these provisions there are codes of ethics, do not use violence, it should be noted that the bank," he said.
When confirmed, Country Corporate Affairs Head of Citi Indonesia Amahorseya Ditta said Citibank have and adhere to a strict code of conduct in connection with debt collection process. According to him, all employees of the agency that represents Citibank are required to comply in every interaction with customers.
"We are working with police in this investigation process, to see whether our agency employees comply with the code of conduct for us," he told VIVAnews, in Jakarta, Friday, April 1, 2011.
As is known, the spotlight on the debt collectors have re-emerged after the case of Citibank customers, Irzen Octa who died in the Tower page Social Security, after questioning the amount of credit card bills that swelled up to Rp100 million.
According to the victim, her credit card bill was originally only Rp48 million. Not getting an explanation about it, the victim would be brought into the collection chamber and forced by the three defendants to pay. Three people were determined to be suspect.
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